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Multiple mails with same subject and different receivers, are tracked to the first tracked customer.

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Posted on by Sergio82

25

We have sent a few emails with the same subject to different customers.

We track one mail to Contact A.
When we want to track the second mail (with the same subject) to Contact B, it is already tracked to Contact A. We have to undo the action and then track it to Contact B.

Which setting do I have to configure to stop tracking based on "subject of the mail"?

Use tracking token is checked

use smart matching is unchecked

After a new test the problem still exist.

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Sergio82 25 on at

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RE: Multiple mails with same subject and different receivers, are tracked to the first tracked customer.

Is there no one who can help me sort this out?

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