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We have sent a few emails with the same subject to different customers.
We track one mail to Contact A.
When we want to track the second mail (with the same subject) to Contact B, it is already tracked to Contact A. We have to undo the action and then track it to Contact B.
Which setting do I have to configure to stop tracking based on "subject of the mail"?
Use tracking token is checked
use smart matching is unchecked
After a new test the problem still exist.
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