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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Microsoft Authenticato...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Microsoft Authenticator App - Should I install it after a Phone Reset?

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Posted on by user123 147

Hello

My team member has been using Dynamics 365 in a mobile app. Initially he had gone through the online guidance for setting up the Authenticator app, so every time when he logged he was asked for authentication before accessing which is fine.

Now he has reset the phone and not re-installed the Authenticator app. As he is not logged off from CRM it is letting him access CRM.

Question:

What will happen he logs off from CRM, will his account be locked? 

Or does he has to re-install the Authenticator app again?

Thanks

Arj

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  • Suggested answer
    Luis Nogueira Profile Picture
    Luis Nogueira on at

    Hi,

    If MFA is enabled for the user he will be asked to confirm the authentication, however he can choose to use SMS or Phone Call instead of Authenticator App.

    pastedimage1601372894838v1.png

  • user123 Profile Picture
    user123 147 on at

    Hello Luis

    Thanks for your reply.

    If the user installs the Authenticator app again in his phone. Then go to myaccount.microsoft.com/ --> Security info tab. Add a method for authenticator app and scans QR code from his mobile. Will it work?

    Regards

  • Luis Nogueira Profile Picture
    Luis Nogueira on at

    Yes, it should work.

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