Dynamics Community Forum Thread Details

Marketing Application
Customer Journey Emails (OOB)
Link Clicked Activity

Hi,

We have a power automate flow that triggers when a link is clicked in an email that is sent from a journey and creates an activity record:

Every so often, the link text is not returned properly and displays a number instead of the actual value. 

See msdyn_linktext below. The correct value is grove point. I cant seem to find any type of pattern between our examples. 

The same link will work for some records and not others. Records with the same regarding customer will have some clicked links that work while some dont. 

It isnt isolated to a specific email template, link, or customer. When I inspect element on the email template, I can see the proper display name.

Correct:

"msdynmkt_originalcontentlink": "",

    "msdynmkt_targeturl": "https://www....",

    "msdynmkt_linktext": "Grove Point",

    "msdynmkt_linkid": "993608e4-1ce9-4589-883b-2f268b0f...",

    "msdynmkt_browserid": {

Incorrect: 

"msdynmkt_originalcontentlink": "",
    "msdynmkt_targeturl": "https://www....",
    "msdynmkt_linktext": "#3",
    "msdynmkt_linkid": "993608e4-1ce9-4589-883b-2f268b0f...",
    "msdynmkt_browserid": {
 
 
Is there something im missing or is this a know bug? 
 
Thank you! 

Categories:

Dynamics 365 Customer Insights - Journeys

Hello nvrhughes,

This is a peculiar issue, and the fact that it's intermittent and not tied to a specific email, link, or customer makes it harder to pinpoint. It doesn't immediately scream "known bug" with the out-of-the-box "When Customer Journey Email Link Clicked" trigger, but intermittent data inconsistencies can sometimes point to underlying platform behaviors.

Here's a breakdown of potential causes and troubleshooting steps you can take:

Potential Causes:

Timing and Processing Order: There might be a subtle race condition or timing issue within the Marketing application's processing of the link click event. Perhaps the system is sometimes attempting to retrieve the link text before it's fully processed or stored in the underlying data structures.

Caching Issues: Although less likely to cause this specific numerical output, there could be some form of internal caching mechanism at play that occasionally serves an incomplete or incorrect representation of the link text.

Transient Data Corruption: While rare, there's a possibility of transient data corruption during the event processing pipeline.

Internal ID or Placeholder: The "#3" might be an internal ID or a placeholder value that is being exposed when the system fails to retrieve the actual link text. This would suggest an error in the lookup or retrieval process.

Specific Load or Stress: The issue might be more prevalent during periods of high system load or activity, potentially exacerbating any underlying timing or processing sensitivities.

Subtle Differences in Email Rendering or Link Tracking: Although you've stated it's not tied to a specific email or link, there might be subtle variations in how the emails are rendered across different email clients or how the link tracking mechanism behaves in edge cases.

Troubleshooting Steps:

Examine Power Automate Run History in Detail:
- When an incorrect link text appears, meticulously examine the entire run history of your Power Automate flow for that specific instance. Check the inputs and outputs of each step leading up to the creation of the activity record. Look for any unusual values or errors that might have occurred earlier in the flow.

Review Dynamics 365 Marketing Insights:
- Investigate the Marketing application's own insights and analytics related to the specific customer journeys and emails where this issue occurs. Look for any anomalies or error indicators in the link click tracking data.

Add Logging within Your Power Automate Flow:
- Enhance your Power Automate flow to include additional logging steps. Before creating the activity record, log the raw output of the "When Customer Journey Email Link Clicked" trigger. This will give you a direct view of the data being provided by the trigger when the issue occurs. You can use a "Compose" action to output the entire trigger payload.

Investigate the Underlying Data Structure (Less Accessible):
- While you can't directly browse the internal tables used by the Marketing application for link tracking, understanding the logical flow might help. The system likely stores information about the links within the email template and then associates clicks with those links. If there's an inconsistency in how these associations are made or retrieved, it could lead to the issue.

Consider Potential Customizations (If Any):
- Even if you believe it's an out-of-the-box scenario, double-check if there are any custom plugins, JavaScript code, or other customizations within your Marketing application that might be inadvertently interfering with the link tracking or event processing.

Test with Simplified Emails and Journeys:
- Create very simple test emails with a single tracked link and a basic customer journey. Monitor the link click activities generated from these simplified scenarios to see if the issue persists. This can help isolate whether the complexity of your existing emails or journeys is a contributing factor.

Check for Related Known Issues or Community Discussions:
- Search the Microsoft Dynamics 365 Marketing forums, community pages, and known issues documentation using keywords like "email link text number," "msdyn_linktext incorrect," or "customer journey link clicked issue." Other users might have encountered similar behavior and shared potential solutions or workarounds.

Contact Microsoft Support with Detailed Examples:
- If the issue persists and you can't identify a clear cause, gather detailed examples of both correct and incorrect link text values, including the specific customer journey, email, link ID (msdynmkt_linkid), and timestamps. Provide this information to Microsoft Support. They have access to internal logs and diagnostic tools that can help identify platform-level issues or unexpected behavior.

Specific Questions to Consider:

Are there any patterns in the "#3" value? Is it always "#" followed by a single digit? If so, this strongly suggests an internal indexing or enumeration issue.

Does the issue correlate with specific actions taken by the contact before clicking the link? (e.g., multiple email interactions, specific segments they belong to).

What is the volume of emails being sent and links being clicked when this issue occurs more frequently? Could system load be a factor?

Possible Workaround (If the "#" followed by a number pattern is consistent):

If you consistently see "#" followed by a number when the link text is incorrect, this might indicate an internal ID. While not ideal, you could potentially create a lookup table or a series of conditional checks within your Power Automate flow to try and map these numerical IDs back to the actual link text based on the email template and link ID. However, this would be a complex and potentially brittle workaround.

In conclusion, this seems like an intermittent data retrieval issue within the Dynamics 365 Marketing application's link click tracking. Thorough investigation of the Power Automate run history, Marketing insights, and potentially contacting Microsoft Support with detailed examples are the most likely paths to understanding and resolving this behavior. Adding extra logging to your Power Automate flow can provide valuable real-time data when the issue occurs.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.

My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.

Regards,

Daivat Vartak

Community site session details

Marketing Email Clicked Link Not Showing Link Text

Helpful resources

Quick Links

🌸 Community Spring Festival 2025 Challenge Winners! 🌸

Adis Hodzic – Community Spotlight

Kudos to the April Top 10 Community Stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates