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HOW TO REASSIGN ALL THE ASSIGNED RECORDS OF A USER TO ANOTHER ONE?

Posted on by 285

Hi, 

We are using On-Premise Dynamics CRM 2016 version 8.1.

Currently, I am trying to reassign all the assigned user records to a different one but I am failing. 

Is there a specific way that I can do it?? 

Also, form CRM how can I check all the assigned records to a specific user?

Getting below error if I try to assign records from security -> users -> reassign records. 

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">

<s:Body>

<s:Fault>

<faultcode>s:Client</faultcode>

<faultstring xml:lang="en-US">An unexpected error occurred.</faultstring>

<detail>

<OrganizationServiceFault xmlns="">schemas.microsoft.com/.../Contracts" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">

<ErrorCode>-2147220970</ErrorCode>

<ErrorDetails xmlns:a="http://schemas.datacontract.org/2004/07/System.Collections.Generic"/>

<Message>An unexpected error occurred.</Message>

<Timestamp>2020-05-06T16:48:12.9843996Z</Timestamp>

<ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true"/><InnerFault>

<ErrorCode>-2147220970</ErrorCode>

<ErrorDetails xmlns:a="http://schemas.datacontract.org/2004/07/System.Collections.Generic"/>

<Message>System.Exception: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #96C40EAD</Message>

<Timestamp>2020-05-06T16:48:12.9843996Z</Timestamp>

<ExceptionRetriable>false</ExceptionRetriable><ExceptionSource i:nil="true"/><InnerFault i:nil="true"/><OriginalException i:nil="true"/><TraceText i:nil="true"/></InnerFault><OriginalException i:nil="true"/>

<TraceText i:nil="true"/></OrganizationServiceFault>

</detail>

</s:Fault>

</s:Body>

</s:Envelope>

Any help much appreciated. Thank you in advance! 

  • Soumen S Profile Picture
    Soumen S on at
    RE: HOW TO REASSIGN ALL THE ASSIGNED RECORDS OF A USER TO ANOTHER ONE?

    Hi,

    Please open a service request with Microsoft support for further investigation .

    Thanks,

    Soumen

  • nidnani Profile Picture
    nidnani 285 on at
    RE: HOW TO REASSIGN ALL THE ASSIGNED RECORDS OF A USER TO ANOTHER ONE?

    Soumen S Hi, as mentioned in my post. I already tried that and getting an error. I have also copied the error message. Let me know if you can help with that. Thank you.

  • Suggested answer
    Soumen S Profile Picture
    Soumen S on at
    RE: HOW TO REASSIGN ALL THE ASSIGNED RECORDS OF A USER TO ANOTHER ONE?

    Hi Idz,

    Please try the below:

    Go to settings-->security-->users-->select the user whose records you are trying to re assign-->click on reassign records button-->select user to whom you want to assign.

    Let me know if this helps.

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