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Customer experience | Sales, Customer Insights,...
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Modernized Case Grid issue

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Posted on by 24

Hi,

I noticed that Charts are not working properly after I enabled the Enhanced Case Views. 
The Chart will show and display the data but clicking on the Chart no longer filters the data in the view. Is this expected behaviour or is there any special settings that I need to set?

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  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Modernized Case Grid issue

    Hi Sweden1968,

    The enhanced active case view supports the use of filters:

    https://learn.microsoft.com/en-us/dynamics365/customer-service/case-grids

    The filtering of charts is achieved by switching views,

    double-clicking on a chart to choose to display the data in a different format.

  • Suggested answer
    Naveen Ganeshe Profile Picture
    Naveen Ganeshe 3,393 User Group Leader on at
    RE: Modernized Case Grid issue

    Hi,

    Check if the chart is still associated with the view and that the view is set as the default view for the chart.

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