web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Costumer Voice is not ...
Customer experience | Sales, Customer Insights,...
Unanswered

Costumer Voice is not sending surveys

(0) ShareShare
ReportReport
Posted on by AlvaroGR_S 10

Hello all,

Since today, we used to use the email method in Costumer Voice to reach our costumers. However, when we try to send the email with the survey from the Costumer Voice console, nothing is sent. It appears as email sent, but invitation number keeps 0 and no email is recieved. Moreover, in all previous surveys which were sent, the invitations page have changed to 0.

 Captura-de-pantalla-2023_2D00_01_2D00_19-134324.png

Do anybody know what is happening and how can we fix this issue?

Thank you in advance.

I have the same question (0)
  • chris p84 Profile Picture
    chris p84 2 on at

    I think we have the same issue, nothing sent since yesterday at 5:22

  • chris p84 Profile Picture
    chris p84 2 on at

    I have just noticed some surveys starting to send around 3:00 onwards

  • Equalsk Profile Picture
    Equalsk 5 on at

    We have been experiencing the same issue since roughly 5PM UK time yesterday on the 18th January.

    The sending process was reporting everything as successful as customer voice was returning a 200 OK status code however no invites were appearing in Dataverse, additonally no sends were showing in Customer Voice. I logged into customer voice and tried to send an email invite manually, and while it said it was successful I never received anything.

    As of about 3PM UK time today on the 19th January we can see that invites are now sending out and appearing in Dataverse.

    We've yet to receive many responses but I would assume that these are working now too.

    Can Microsoft confirm if there was an outage and if any of the data is recoverable? Or have we lost just under a days worth of feedback?

  • chris p84 Profile Picture
    chris p84 2 on at

    Our backlog of surveys all went out yesterday evening, not ideal

  • Simon 8build Profile Picture
    Simon 8build 5 on at

    I am experiencing the same problem this morning 24th Jan. I have tried to submit a couple of my surveys which are under development both via Power Automate and email but nothing is showing up an hour after the first attempt was made

  • AlvaroGR_S Profile Picture
    AlvaroGR_S 10 on at

    Again Customer Voice is not sending any survey from the platform itself (send survey via email). This time the email appears as "Sent", but no survery is recieved. Is anybody else experiencing this issue?

    Captura-de-pantalla-2023_2D00_01_2D00_26-102056.png

  • chris p84 Profile Picture
    chris p84 2 on at

    We had this update on last Fridays issues:

    Now, to address your questions - we do not know what exactly what was the root cause of the issue, but it seems that there were multiple users affected from other business units as well and indeed it was resolved on Friday. Specifically, when it comes to Customer Voice, the best thing to do after you have raised a case is to schedule a call with the agent so as to gather information like survey IDs, URLs, etc. and to have them ready if you know how to get them.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 92 Super User 2026 Season 2

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 35 Most Valuable Professional

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 34 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans