empty company filed in contacts

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Posted on by Phil Cordeau

I apologize for any confusion, this is my first time trying to ask a question.

I used a csv file to try and import a contact list in Dynamics Marketing. After the import the company field in contact is empty and I can't find a field in details called company where I can type in the information. What am I missing? The other fields (name, e-mail, phone) imported just fine.

Thank you,

Phil Cordeau

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Answers (1)

cloflyMao 25,202 on at

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RE: empty company filed in contacts

Hi Phil,

Thanks for your support. :)

Regards,

Clofly
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Phil Cordeau 5 on at

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RE: empty company filed in contacts

Me again, I believe this is where I should have put the suggested answer check mark the first time
Phil Cordeau 5 on at

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RE: empty company filed in contacts

Hi Clofly,

I would be happy to do so, only I haven't figured out how yet. Any help with that as well would be welcome.

Phil
cloflyMao 25,202 on at

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RE: empty company filed in contacts

Hi Phil,

It's glad that your problem has been solved.

If my answer helped you, please kindly mark as verified to close the thread.

Regards,

Clofly

If you had found the answer resolved your issue, please kindly mark as verified, it would be greatly appreciated.
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Phil Cordeau 5 on at

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RE: empty company filed in contacts

Thank you again, it worked beautifuly.
Phil Cordeau 5 on at

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RE: empty company filed in contacts

Thank you very much for your quick response.

I will go over my settings as you described and try again.

Phil
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cloflyMao 25,202 on at

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RE: empty company filed in contacts

Hi Phil,

In my thought, there are two points that you may pay attention to:

1. Have you reviewed that your Company Name column has been mapped to Company Field successfully ?

Before import the data into system, you could check review mapping:

Company Name field is a lookup field for Contact entity

2. As the point 1 mentioned, due to Company Name is a lookup field, so you should keep the value you type in csv file can be match to existing Account record in system.

Each import operation will be recorded as an Importfile entity record, you could visit link below for import porcess details whether there was any error during importing task.

https://org.crm.dynamics.com/main.aspx?etn=importfile&extraqs=etc=4412&pagetype=entitylist&forceUCI=1

In addition, what's your csv template from ? I just download an excel template from Excel templates button and save it as csv file in excel and everything works fine.

Regards,

Clofly