Problem with customer reimbursement

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Posted on by A. Mohammad

Hello All,

While testing customer reimbursement on pre-prod, I'm encountering the error shown in the screenshots below. The problem doesn't seem to be with the vendor account as I tried adding several vendors in several ways (vendor with the same party ID, vendor added in vendor account field in the miscellaneous details, and one-time vendor method). Also, all transactions are posted normally for the vendor account, if used separately. So, the problem seems to be with the customer reimbursement functionality, not with the vendor account.

we do have dual-write integration but not for vendors.

using the vendor from the vendor account field:

Using a one-time vendor account: (even though it says the transaction is created, there is no transactions created)

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Mandeep.S 283 on at

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Hi,

Looks like the vendor applying dual write is missing some data (see your error message).

Possible causes:

1. Missing data reference

2. Incorrect/mismatched mapping

It will help if you can provide additional insights about the dual write setup and mapping.

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Bill Ngo 374 on at

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Hi CU,

Have you ever tried running your customer reimbursement function with the 2 options (select Yes) below?

And also make sure the Summary account has been assigned to the dual vendor.

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A. Mohammad 71 on at

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Hi Bill Ngo,

Yes, I tried running it with both functions and got the same error.
I receive the same error message just by selecting a vendor in the vendor account field under miscellaneous details.

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