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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / "You are not auth...
Microsoft Dynamics AX (Archived)

"You are not authorized to login with your current credentials. You will be redirected to the login page in a few seconds" Error after Update 5

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Posted on by Community Member

Hi,

I am using current AX version. I updated my D3fO Environment from Update 3 to Update 5. I performed all steps from below link, 

https://ax.help.dynamics.com/en/wiki/upgrade-latest-platform-update/

All steps were performed successfully but when I tried to login to my Operations URL or Table browser it is giving me below authorization error.

"You are not authorized to login with your current credentials. You will be redirected to the login page in a few seconds"

I tried to Synchronize the database but it is also getting failed. Please find the screenshot below.

2630.Untitled.png

Can anyone suggest what I am missing over here and how I can resolve this error?

Thank You

Sohagani Shah

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  • Suggested answer
    Gunjan Bhattachayya Profile Picture
    Gunjan Bhattachayya 35,423 on at

    Hi Sohagani,

    Please try updating the Admin account using “AdminUserProvisioning” tool. You will find it under “AOSService\PackagesLocalDirectory\Bin” folder

    You will need to check the folder AOSService. Under AOSService\PackagesLocalDirectory\Bin, open the DynamicsDevConfig.xml file.

     AOSService.png

    Open the config file. Locate the element with tag “OfflineAuthenticationAdminEmail”.

    Enter the admin email account.

    This should solve your issue.

  • Jie G Profile Picture
    Jie G on at

    Hi Sohagani,

    Could you login to the environment before update with the same user? How about other users now? Have you checked whether this user are in the 'Users' list (System administration -> Users -> Users)?

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