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Service | Customer Service, Contact Center, Fie...
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Dynamic content on email templates

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Posted on by 58

We have been trying to add dynamic content in email templates, but we are getting some unexpected errors.

Let's imagine that we have a Case, every case has a Site. I'll need to get more information from the site, like the contact number, the id, address or the post code. However, I think that email templates does not support getting information between relationships. Am I wrong?

Is there any other way to add this tipe of information in the email templates?

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  • Verified answer
    Nya Profile Picture
    29,064 on at

    Hi,

    Yes, it can only support the display of Lookup fields in an N:1 relationship at most, and cannot fetch certain fields of another entity in that relationship.

    The syntax for the lookup field is {!EntityLogicalName:FieldLogicalName/@name;}.

    There is no way to achieve it currently.

    You can post your proposal in Ideas forum.

    With requirements like this increasing, the issue may well be released in the future. 

  • Dylan Cruz Profile Picture
    58 on at

    Thank you Nya!

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