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Customer experience | Sales, Customer Insights,...
Suggested Answer

Download survey response in pdf

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Posted on by 24
Hi Team,
I am trying to figure out a way to download responses submitted for a survey in pdf. There are many users who dont have access to customer voice in my organization and i want to create a feasible way to achieve this. The best way i can think of is to download survey response in pdf format. Please advice further.
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  • Suggested answer
    Holly Huffman Profile Picture
    6,530 Super User 2025 Season 2 on at
     
    Good morning, afternoon, or evening – depending on where you are in the world!
    This issue you are describing—wanting to download survey responses from Microsoft Customer Voice in PDF format for users who don’t have access—is a common scenario, especially in organizations with limited licensing or role-based access.
    Currently, Microsoft Customer Voice does not offer a built-in feature to export individual survey responses directly to PDF. However, there are a few feasible workarounds:
    Option 1: Power Automate + Word Template + PDF
    • Use Power Automate to:
      • Trigger when a new survey response is submitted.
      • Populate a Word template with the response data.
      • Convert the Word document to PDF.
      • Save it to SharePoint, OneDrive, or email it to a designated user.
    Option 2: Manual Export + PDF Conversion
    • Export survey responses to Excel from Customer Voice.
    • Use mail merge in Word to generate formatted documents.
    • Save or print to PDF.
    Option 3: Power BI Report to PDF
    • Connect Customer Voice data to Power BI.
    • Create a report per response or respondent.
    • Export or schedule PDF snapshots of the report.
    These approaches allow you to generate readable, shareable PDFs without requiring Customer Voice access for every user.
    I teamed up with AI to respond the most accurately and efficiently.
    Hope this helps some.

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