Our report queue no longer seems to be working. How do you reset it? How to troubleshoot this?
What doesn't seem to be working anymore? Are you getting any errors?
Have you checked the web apps and service logs for anything?
Did your network location / permissions where you have your web report output change?
No errors. The reports just remain "Submitted" for days. Where can I reset the ROI process or review what is going on? There have been no changes to the system other than perhaps a patch?
I have never had an issue with it, but I would start by going to your web server and opening 'services'; Perhaps make sure that the 'Microsoft Dynamics SL Reporting Service' service is running or try restarting it?
Dear Roxie,
Do they eventually process or fail?
The webapps/service logs are located here, you get an entry/log every day
C:\ProgramData\Microsoft Dynamics SL
Checking if the service is running (perhaps a password change) as mentioned by Marc D is also a good thing to try.
Jana MacDonald
MSFT Support
Under review
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