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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Dynamics 2018 CU2 WebA...
Finance | Project Operations, Human Resources, ...
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Dynamics 2018 CU2 WebApps Report Queue

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Posted on by roxiejeff1 65

Our report queue no longer seems to be working. How do you reset it?  How to troubleshoot this?

  • CFROTON Profile Picture
    CFROTON 4,710 on at
    RE: Dynamics 2018 CU2 WebApps Report Queue

    Dear Roxie,

    Do they eventually process or fail?

    The webapps/service logs are located here, you get an entry/log every day

    C:\ProgramData\Microsoft Dynamics SL

    Checking if the service is running (perhaps a password change) as mentioned by Marc D is also a good thing to try.

    Jana MacDonald

    MSFT Support

  • MARC_ Profile Picture
    MARC_ 620 on at
    RE: Dynamics 2018 CU2 WebApps Report Queue

    I have never had an issue with it, but I would start by going to your web server and opening 'services'; Perhaps make sure that the  'Microsoft Dynamics SL Reporting Service' service is running or try restarting it?

  • roxiejeff1 Profile Picture
    roxiejeff1 65 on at
    RE: Dynamics 2018 CU2 WebApps Report Queue

    No errors. The reports just remain "Submitted" for days. Where can I reset the ROI process or review what is going on? There have been no changes to the system other than perhaps a patch?

  • MARC_ Profile Picture
    MARC_ 620 on at
    RE: Dynamics 2018 CU2 WebApps Report Queue

    What doesn't seem to be working anymore?  Are you getting any errors?  

    Have you checked the web apps and service logs for anything?

    Did your network location / permissions where you have your web report output change?

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