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"An unexpected error occurred" is being Displayed Timeline Control in Unified Client Interface Dynamics 35 CRM

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Posted on by Satalyst CRM Team

The message "An unexpected error occurred" is all of a sudden being displayed in the Timeline Control for the current Microsoft 365 CRM after a note is added or a file is attached.

Yesterday, this issue was not happening but today it is.

Has anybody else experienced this, and if so, is there a fix?

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NevF 5 on at

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Same issue here on Ipads

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narioj 20 on at

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This issue has been happening in ours also, and only for Unified client interface only. The following error occurs:

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ABG 5 on at

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Same issue on desktop and iPhone using the unified client, but it works usingthe old interface on the desktop.

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Satalyst CRM Team 10 on at

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I have escalated this issue through our Microsoft Cloud Solution Provider Premier Support program and have just been advised that this issue has in fact been reported by multiple customers and that the Product team is currently working on it through a high priority bridge involving multiple teams.

Microsoft will be keeping me posted and as soon as it is resolved, I will follow up via this post.

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Community Member on at

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Good stuff, Basil

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Johnny Yun 455 on at

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Dear All,

It has been identified as an known issue from Microsoft and the code fix would be released soon.

You could check more info from Admin Center> Health > Service Health > Dynamics 365 Advisory as following snapshot:

Note:MS has created and validated a script that can be applied to resolve this issue. If you are experiencing this issue, please contact support to receive this script.

Or you could temporarily use the classic web interface as workaround(turn off UCI Only). Thanks.

Regards

Johnny

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Kokulan 18,054 on at

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One of our customers, who is on Unified Interface, reported the same issue this morning. It is happening on all the instances (Dev, UAT, and Prod).

The error seems to appearing after the import of msdynce_ActivitiesPatch over the weekend.

It is impacting our customer's daily operations to some extent as they add a lot of notes to the records. Hope Microsoft deploys the fix soon.

The following is the latest from the Service health page.

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Satalyst CRM Team 10 on at

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I'm sure you all know by now, but this issue has now been resolved by Microsoft.

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Kokulan 18,054 on at

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Thanks Basil for the update.

We have tested on all environments, this is fixed however, users were still getting the error and had to clear the browser cache to get this work.

And by the way, the following is the latest from the Microsoft on this, if anyone still getting the same error, they may have to raise a ticket with Microsoft.

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Satalyst CRM Team 10 on at

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Hi Kokulan,

Yes, my apologies. I forgot to mention that clearing the cache is one of the steps required.

Note however that since the fix has been applied, I have had instance where the unexpected error message momentarily is displayed and then the Timeline Notes content is displayed.

Another thing I have noticed since the fix is that sometimes the Timeline control gets stuck displaying "Refreshing Filter" and only an F5 or pressing Refresh from the top menu clears the "Refreshing Filter" and returns to displaying the Timeline content. Note that in one instance of this issue, the Timeline control had been configured not to display the Filtering section by default.

What we have now is better than when it was broken but I guess there are some remaining issues to be cleaned up.

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