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Dynamics 365 Community / Forums / Field Service forum / Making a workorder in ...
Field Service forum

Making a workorder in demo version of MS Dynamics 365 Field Service

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Posted on by DennisDynaf 10

Dear MS dynamics users,

I recently signed-up for the demo version of MS Dynamics 365 Field Service to see if it could be of any use for our organisation.

I am becoming kind of familiar with the software, however I seem to be not able to make a work order. When I try to do this after filling in all required information do I get the following error code: 0x8004f502.

I dont have Administrative rights, only read/write. Could it have to do something with this?

pastedimage1569249360641v2.png

I hope someone can help me!

Kind regards,

Dennis van den Broek

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  • Verified answer
    Al Iggs Profile Picture
    Al Iggs Microsoft Employee on at

    Based on the error message I would guess that you are lacking Field Level Security rights on one of the work order fields. Check this page: docs.microsoft.com/.../view-user-accounts-security-roles

  • DennisDynaf Profile Picture
    DennisDynaf 10 on at

    Thanks for your answer.

    Do you have any idea how I can change my security rights to Administrative? When I try to do it in the ''Users" tap do I get the following error message:

    Invalid JavaScript Action Library: /_static/_common/scripts/RibbonActions.js is not a web resource and is not supported.

  • Verified answer
    Al Iggs Profile Picture
    Al Iggs Microsoft Employee on at

    You can

    #1 go to Settings>Security>Field Security Profiles and add the user(s) or

    #2 go to Settings>Security>Users>USER>Field Security Profiles and add the profile.

    Still it's strange that you use a fresh instance but get Javascipt errors. That shouldn't happen. Can you share a screenshot of the error and the underlying page?

  • DennisDynaf Profile Picture
    DennisDynaf 10 on at

    It's working now. I followed steps that were provided in the initial link that you sent, the only problem was (which I realize now) getting to the right settings.

    So if maybe someone else encounters the same problem: Go to settings in your Dynamics 365 Field service view > then click advanced settings > click on the drop down arrow next to settings > Security > Users

    Thanks for your help Alexander!

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