Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Answered

How to stop journey based on branch

(0) ShareShare
ReportReport
Posted on by 110

Hey guys.
I'm creating a journey in real-time marketing.
But I need that if the potential customer falls into branch 01, that he does not continue on the next steps of the journey.

How can I do this? From what I see in the journey visual, regardless of which branch the prospect goes, they all meet at the bottom.

Thanks!

pastedimage1680547255888v1.png
  • Suggested answer
    Eiken Profile Picture
    Eiken on at
    RE: How to stop journey based on branch

    Hi,

    These options can't end the journey.

    And in the case of your image, both two branches will flow to the final action.

    You can set the email action to the branch you want.

    pastedimage1680744031458v1.png

  • Shenkx Profile Picture
    Shenkx 110 on at
    RE: How to stop journey based on branch

    Hello.
    Many thanks for the reply.
    Which of these options do I select to end the journey for those prospects through an event?

    pastedimage1680722485775v1.png

    Just to confirm, if I don't end the journey this way, in the case of the image below, the potential customer who goes through both branches will end up falling in the final action (sending the email), right?

    pastedimage1680722542394v2.png

  • Verified answer
    Eiken Profile Picture
    Eiken on at
    RE: How to stop journey based on branch

    Hi,

    There are only two ways to end your journey early.

    pastedimage1680575679713v1.png

    I recommend that the tasks you want to complete can be placed under the branches.

    The other branch will flow to the end but does not affect the completion of the event.

    pastedimage1680576426601v2.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,969 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,842 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans