How to stop journey based on branch

(0) Share

Report

Posted on by Shenkx

110

Hey guys.
I'm creating a journey in real-time marketing.
But I need that if the potential customer falls into branch 01, that he does not continue on the next steps of the journey.

How can I do this? From what I see in the journey visual, regardless of which branch the prospect goes, they all meet at the bottom.

Thanks!

I have the same question (0)

All responses (3)

Answers (1)

Suggested answer

Eiken on at

Like (0)

Report

RE: How to stop journey based on branch

Hi,

These options can't end the journey.

And in the case of your image, both two branches will flow to the final action.

You can set the email action to the branch you want.

Was this reply helpful? Yes No
Shenkx 110 on at

Like (0)

Report

RE: How to stop journey based on branch

Hello.
Many thanks for the reply.
Which of these options do I select to end the journey for those prospects through an event?

Just to confirm, if I don't end the journey this way, in the case of the image below, the potential customer who goes through both branches will end up falling in the final action (sending the email), right?

Was this reply helpful? Yes No
Verified answer

Eiken on at

Like (0)

Report

RE: How to stop journey based on branch

Hi,

There are only two ways to end your journey early.

I recommend that the tasks you want to complete can be placed under the branches.

The other branch will flow to the end but does not affect the completion of the event.

Was this reply helpful? Yes No