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Microsoft Dynamics CRM (Archived)
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Gmail integration suddenly fail after May

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Posted on by

Hi all,

My Gmail integration run well over year *. However my colleague tell me that we observe start from May, they cannot receive any email notification.

* The email setting haven't changed over 1 year.

Today I try to verify Email function, my observation is like that

1) In Email Configuration settings > Mailboxes > "Test & Enable Mailbox", the test email can able to send out successfully.

This is Gmail account Sent folder.

2) But when I use Activity > Email function, all new email cannot send out. Also user login CRM will receive this warning message.

Email Setting is

Is Dynamic CRM change anything at backend? Any idea how to make "send email" work again?

Regards,

Alex Leung

*This post is locked for comments

  • bac26 Profile Picture
    2,268 on at

    Sorry the images of your errors are not showing up.  Can you try pasting them n again?

  • Community Member Profile Picture
    on at

    Hi bac26,

    Not sure there is magic applied to CRM / Gmail, all queued email from CRM are delivered out last night. Interesting thing is I don't do any change.

    Thanks for giving helping hand. As the problem is resolved suddenly, no further action now.

    Thank you.

    Regards,

    Alex Leung

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