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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Create sample chart wi...
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Create sample chart with top 8 numer of cases per account

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Posted on by Community Member

Hi All,

I am buiding a dashboard for a support manager.

He wants a chart which shows the following:

- The number of cases per account (this worked); and

- He only wants the chart to show a top 8 (accounts with the highest number of cases).

I am aware it is possible to create a certain ranking for sales entities (https://neilparkhurst.com/2019/02/26/mb-210-microsoft-dynamics-365-for-sales-sales-charts/) .                                                                        However, when looking in the chart I created the buttons to apply the 'Bottom X Rule' and 'Top X Rule' appear to be disabled.

Is there maybe a way to enable these buttons? In order to give more context I added a screenshot of my chart designer as an attachment.

Thanks in advance for your help 

Kind regards,

Stéphanie

7331.pastedimage1586265727394v1.png

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  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: Create sample chart with top 8 numer of cases per account

    Hi partner,

    Only when there is one Horizontal (category) Axis Labels in your chat, these two buttons will be available.

    pastedimage1586314216844v1.png

    If you add more than one categories , these two buttons will be disabled.

    pastedimage1586314261161v2.png

    Best Regards,

    Leo

  • Community Member Profile Picture
    Community Member on at
    RE: Create sample chart with top 8 numer of cases per account

    Hi Leo,

    Thanks a lot that helped a lot :)

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