My client is using Dynamics GP 18.2. They are opening Transactions - Purchasing - Scheduled Payments and clicking on the Next Record buttons on the bottom left of the window. A message comes up the first time they click an arrow - "The original document is either fully applied or has been moved to history. You must either delete the scheduled payment document or unapply the original document"
We've been unable to determine which of their many scheduled payments may be causing this issue. What might cause this issue? What are the best steps to resolve it?
Best Regards - Ron
Thank you for the suggestion.
Hello Ron,
My thought is the Credit Memo that fully applies the Invoice when you create a Scheduled Payment did not get moved to history.
To locate what document is having the issue, i would recreate the error message while a DexSQL.log is running to get the Document Number or Voucher Number.
https://support.microsoft.com/en-us/help/850996/how-to-create-a-dexsql-log-file-to-troubleshoot-error-messages-in-micr
I would then run modify the All Payables Script to reflect the document(s) in the log.
All-Payables-Updated.sql
Determine where the data sits for the transaction that was in the log and make corrections as needed. My assumption is either the documents are damaged or just need to be moved to history.
I hope this helps!
Microsoft Support Engineer | Brandon Jarrett
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