web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

Emails sent from D365 to Outlook are aligned to the left

(0) ShareShare
ReportReport
Posted on by 15

Hello,

We are trying to send an email using a workflow in D365 to the owner's Outlook inbox. 

Our problem is that the email's body is always aligned to the left. We wish to align it to the right instead.

Aligning to the right does not solve the problem, nor does wrapping the content in a div element with an RTL.

We are using D365 with Exchange Online. We have Server-Side synchronization set for both Incoming and Outgoing Email.

What could cause this?

I have the same question (0)
  • Tyson Bosse Profile Picture
    on at

    Hello,

    We had some known language issues with email alignment in the past. Most of these issues have been fixed in Dynamics 365 Online. Are you currently using Dynamics Online or Dynamics CRM on-prem? If online and the issue is still reproducing, I would recommend opening up a support request with Microsoft support to dig in further. If you are using Dynamics CRM on-prem, can you ensure you are on the latest build version and then test once again?

    Thanks,

    Tyson

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 98

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 60 Super User 2025 Season 2

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 43 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans