Notifications
Announcements
No record found.
Hi There,I have added couple of custom fields to "Knowledge Article Template" entity. Now user can populate it when create their templates. But those custom fields values do not copy to Knowledge Article when I select it.I could not find any configuration/ option to make it work. Does anyone knows hot to make it work.
Knowledge Article Template
Knowledge Article
Thanks,
Hi Madura S,
It is not enough to just add the field in both two forms, you need the Onload function mapping in the template. Unfortunately, Microsoft's own function cannot be modified, so you need to customize a Onload function and add it in:
https://carldesouza.com/dynamics-crm-javascript-save-load/
Thanks Haig Liu,
I ended up with a lookup field to Article Template and a .js code to copy data.
Regards,
Madura
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 55 Super User 2025 Season 2
Daniyal Khaleel 27 Most Valuable Professional
Soundari 15
