Does D365 Customer Voice included license multiply by the amount of user licenses?

(0) Share

Report

Posted on by wdsos

Hello.

The D365 Customer Voice License is included in various licenses:

Sales Enterprise
Customer Service Enterprise
Field Service
Marketing
Customer Insights
Human Resources
Project Service Automation

And the amount is 2,000 survey responses per tenant/month.

Now the question is, because 2.000 is not a lot, does the D365 Customer Voice multiply with the amount of user licenses? For example if a tenant has 10x Customer Service licenses. It seems strange that it's only 2.000 per tenant, because this amount is used up pretty fast. That's why I'm wondering if it's per license per tenant, like if you have a tenant with 10x licenses of Customer Service Enterprise, it's mulitplied by 10. So that you have an amount of 20.000 survey responses per month.

It seems not much 2.000 survey responses per month.

All responses (1)

Answers (0)

Suggested answer

Community Member on at

Like (0)

Report

RE: Does D365 Customer Voice included license multiply by the amount of user licenses?

Hi wdsos,

As the 'And the amount is 2,000 survey responses per tenant/month' says, you should only have 2,000 survey responses. The number of licenses you bought would not affects it.

If the responses are consumed, you need to purchase additional responses.

Purchase Dynamics 365 Customer Voice and additional license | Microsoft Docs