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Customer experience | Sales, Customer Insights,...
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Interactions on new Timeline for contact record not populating

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Posted on by 40

I have turned-on the new timeline released earlier this year which should start to populating both OB and RT marketing interactions however currently it is not picking up anything other than contact record creation?

I have sent and engaged with a couple of OB emails to test and whilst the older timeline found under 'Insights' is picking up the interaction, this new feature is not showing anything?

Any ideas on why it is not showing or what I may have missed?

Timeline-1.png

I have the same question (0)
  • Community Member Profile Picture
    on at

    Hi Evine,

    Maybe you can open one ticket for Microsoft:

    https://admin.powerplatform.microsoft.com/support  

  • Suggested answer
    Gaju G Profile Picture
    on at

    Hi Evine, if you are still experiencing this bug please email me at gagatera@microsoft.com

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