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We are using a custom System Status on WO's. That status is "Invoiced". The issue we are running into is that the completed on field goes NULL when a WO goes from Completed to Invoiced.
We need the date completed for a few key metrics such as Days to Bill and Turnaround time of a WO.
What are some of your thoughts on how we can address this?
Here is a screen shot of the status when its Complete. You can see the field populated. Below is the same WO with the Status = Invoiced.
Hi Kyle.
The custom System Status is not recommended. It won't align with the Field Service lifecycle.
Can you use the Work Order Substatus instead?
You can use SLA to control those dates and have escalation and actions. It will also provide a good KPI.
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