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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Cannot update field on...
Microsoft Dynamics CRM (Archived)

Cannot update field on the form

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Posted on by Community Member

Hi everybody.

I have a strange behavior on one form of one of the entry.

When i try to change value of one field  i receive this

8078.Capture1.PNG

But log file contains completely different message "workflow With Id = XXX Does Not Exist" !!" When i looked at dependencies for this field a have some strange empty process ...

6431.Capture2.PNG

When i double click on it error page is shown.

Can somebody suggest me what is wrong and what to do ?

At the moment it seems for me that problem is in that empty process.

The only solution i see is to find that empty process in database and delete it ... (yes, i know it's bad solution but i don't know better one )

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  • Suggested answer
    Tobias Koller Profile Picture
    Tobias Koller on at

    I had a similar (or same?) error "Record is unavailable" when I try to set the value of a lookup with an invalid/unknown Id to the reference.

    Is your described field a Lookup?

  • Community Member Profile Picture
    Community Member on at

    No, simple text field

  • Tobias Koller Profile Picture
    Tobias Koller on at

    did you try to update another field?

    maybe you can share some code.

    Do you have any other "onload"-Scripts which are manipulating any field?

    you could also try to click on every lookup once to be sure every lookup-record is correct.

  • Community Member Profile Picture
    Community Member on at

    Yes, i can update other fields.

    There is not any javascript related with this field.

    What kind of shared code will be helpful ? It seems that issue is not in my code, but something inside CRM

  • Tobias Koller Profile Picture
    Tobias Koller on at

    which entity and field do you try to update?

    Which CRM-Version are you using?

    do you have any plugins running on this entity?

  • Community Member Profile Picture
    Community Member on at

    custom entity

    2015 version of CRM

    yes, i have a few plugins for this entity, but they don't cause this issue(look at error message in log file)

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    I just found a solution.

    1. Get the worflowId which is mentioned in log error file.

    2.Find all references to this Id in the whole database

    3.SQL  script found 2 references in the  [dbo].[SdkMessageProcessingStepBase].[Configuration]

    4.Delete them

    Everything works fine after that

  • Community Member Profile Picture
    Community Member on at

    Tobias, i am very thankful to you for your attention and trying to help. Good luck for you.

    I posted my solution above.

  • Tobias Koller Profile Picture
    Tobias Koller on at

    Glad you could finally fix it ;)

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