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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / When creating an order...
Customer experience | Sales, Customer Insights,...
Suggested Answer

When creating an ordered list in a knowledge article in CRM, is there a way to control the size and font of the item numbers?

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Posted on by Community Member

I'm using the Designer View, Advanced Editor.

I'm new at using CRM and am wondering if there is a way to control the size and font of the item numbers when creating an ordered list in a knowledge article in CRM. I want them to match the size and font of the text in the items.

It doesn't seem to matter if I copy and paste a list from Salesforce or elsewhere, or create a list from scratch. The number for each item remains larger than my text, and is a different font (Times New Roman?)

For example:

pastedimage1591905994320v1.png

Even highlighting the whole list and reselecting the font (Verdana) and size (11) doesn't change the size and font of the numbers 1, 2.

Any suggestions?

I have the same question (0)
  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    Hi

    I have tried adding numbered list from scratch and it looks ok please see below.  You can also switch to HTML view and edit the style as shown below

    1108.ScreenClip-_5B00_6_5D00_.png

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,985 Moderator on at

    Hi,

    Have you tried this in word and copy paste same on KB article.

    If found helpful, Please mark my answer verified.

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