When creating an ordered list in a knowledge article in CRM, is there a way to control the size and font of the item numbers?

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Posted on by Community Member Microsoft Employee

I'm using the Designer View, Advanced Editor.

I'm new at using CRM and am wondering if there is a way to control the size and font of the item numbers when creating an ordered list in a knowledge article in CRM. I want them to match the size and font of the text in the items.

It doesn't seem to matter if I copy and paste a list from Salesforce or elsewhere, or create a list from scratch. The number for each item remains larger than my text, and is a different font (Times New Roman?)

For example:

Even highlighting the whole list and reselecting the font (Verdana) and size (11) doesn't change the size and font of the numbers 1, 2.

Any suggestions?

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Bipin D365 28,964 Super User 2024 Season 1 on at

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RE: When creating an ordered list in a knowledge article in CRM, is there a way to control the size and font of the item numbers?

Hi,

Have you tried this in word and copy paste same on KB article.

If found helpful, Please mark my answer verified.
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Kokulan 18,048 on at

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RE: When creating an ordered list in a knowledge article in CRM, is there a way to control the size and font of the item numbers?

Hi

I have tried adding numbered list from scratch and it looks ok please see below. You can also switch to HTML view and edit the style as shown below