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Issue after ax system crash in some reports

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Posted on by Shabir Ahmad

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Dear Experts,

3 or 4 days before our ax system crashed and we restore it but there are some issue. One issue is Some of the Reports are not showing its labels please check in the image. It shows labels used in back-in in x++ language. Please help.

Best Regards,

Shabir Ahmad

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Blue Wang on at

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Hi Shabir Ahmad,

Please refer this: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/troubleshooting-report-definition-issues?redirectedfrom=MSDN

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Gunjan Bhattachayya 35,423 on at

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Hi Shabir,

Is the reporting service being run under the same account setup as the "Business connector account" in AX? If not, that usually causes label issues.

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Shabir Ahmad 3,110 on at

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Hi Gunjan Bhattacharyya,

first of all sorry for late reply because of very busy after that i want to know this is reporting services account admin as shown in the above image, what doesn't that mean by business connector can you show me how to find business connector user thanks in advance.

Best Regards,

Shabir AhmaD

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Gunjan Bhattachayya 35,423 on at

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Hi Shabir,

Go to System admin > Setup > System service accounts.

This is the business connector account and you should use the same account for running reporting services.

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Shabir Ahmad 3,110 on at

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hI Gunjan Bhattacharyya,

Please check accounts are both same.
Best Regards,
Shabir Ahmad

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Sergei Minozhenko 23,093 on at

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Hi Shabir,

Have you checked\performed all steps from Blue Wang comment?

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Gunjan Bhattachayya 35,423 on at

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Can you try doing the following and see if that resolves your issue -

1. Open AX 2012 client configuration.

2. Under "Connection' tab, do a refresh configuration.

3. On successful completion of this process, restart SQL reporting services.

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Shabir Ahmad 3,110 on at

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Hi both experts,

Please check the button which you are referring is disable can't press it.

Best Regards,
Shabir Ahmad

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Gunjan Bhattachayya 35,423 on at

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Hi Shabir,

I forgot to mention. You need to do the "Refresh configuration on the SSRS server.

The button is greyed out as it is the Original installed config. You can go to Manage > Create configuration. This will create a new configuration for you where the button will be enabled.

Additionally, you can check here as well. A few steps are mentioned for troubleshooting the same issue you are facing.

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Shabir Ahmad 3,110 on at

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Hi,

Thanks for your prompt response , please tell me more about this step "how we can enable WCF trace on AOS and capture the WCF requests"please tell me with squence.

Best Regards,

Shabir Ahmad

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