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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Sales Insights - Lead ...
Customer experience | Sales, Customer Insights,...
Answered

Sales Insights - Lead Scoring - There was a problem training your new version

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Posted on by oliver.rodrigues 4,052

Hi, I setup a D365 trial and enabled preview/early access to new features to try Sales Insights / Lead Scoring feature

I am getting an error when trying to train the lead score, is this working fore anyone?

I have two trials with this setup and the issue happens for both, I have more then 40 leads qualified / disqualified

5657.leadscore.PNG

I have the same question (0)
  • cpollok1 Profile Picture
    cpollok1 2 on at
    Sales Insights - Lead Scoring - There was a problem training your new version
    Hi Team,
     
    I am getting this error today, 2 years after hotfix, can anyone help? Error is quite vague. 
    Over 100 leads qualified and disqualified in last 12 months...
  • nalinimehta Profile Picture
    nalinimehta on at
    RE: Sales Insights - Lead Scoring - There was a problem training your new version

    Folks please verify in your environment, basic criteria-

    minimum of 40 qualified and 40 disqualified leads within the past 18 months

  • oliver.rodrigues Profile Picture
    oliver.rodrigues 4,052 on at
    RE: Sales Insights - Lead Scoring - There was a problem training your new version

    hi thanks for the message

    in fact I opened a support ticket with Microsoft and they fixed the issue on their side

    I don't really have the details on what the issue was

  • D365girl Profile Picture
    D365girl on at
    RE: Sales Insights - Lead Scoring - There was a problem training your new version

    Hi Oliver,

    I suspected that - please try if you delete the leads, reimport and qualifiy by hand (I know, I don‘t like it either) it works?

    Should you only need it for presentation purposes and no real life purpose: I have meanwhile built a workflow to ‚fake‘ lead scoring as the results in demo databases do not really match my presentation goals

    Yours

    Tatjana

  • oliver.rodrigues Profile Picture
    oliver.rodrigues 4,052 on at
    RE: Sales Insights - Lead Scoring - There was a problem training your new version

    hi Tatjana, I imported via excel file, nothing fancy

    I qualified/disqualified in bulk via Advanced Find to make life easier

  • D365girl Profile Picture
    D365girl on at
    RE: Sales Insights - Lead Scoring - There was a problem training your new version

    Hi,

    Thanks for asking in this community!

    How did you input the qualified and disqualified leads? I personally had this problem when I tried to avoid Qualifing and Disqualifing by hand (back at the time when you needed looooaaaads of leads)

    So, have you imported them or changed status via excel or anything like that?

    Greetings :)

  • Suggested answer
    winston he Profile Picture
    winston he 220 on at
    RE: Sales Insights - Lead Scoring - There was a problem training your new version

    Hi Oliver,

    This is a product defect. Kindly please raise a support ticket so that Microsoft will apply the hotfix for your instance before it's released globally.

  • terlochansingh Profile Picture
    terlochansingh on at
    RE: Sales Insights - Lead Scoring - There was a problem training your new version

    we are looking into it and will get back on it.

  • oliver.rodrigues Profile Picture
    oliver.rodrigues 4,052 on at
    RE: Sales Insights - Lead Scoring - There was a problem training your new version

    hi just wondering if MS team was able to look at this?

    thanks for the support

  • Sayalee Profile Picture
    Sayalee on at
    RE: Sales Insights - Lead Scoring - There was a problem training your new version

    Hi,

    Model creation is failing because of not enough data. There is data sync issue and we are looking into it. I will update back soon.

Under review

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