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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Sales Insights - Lead ...
Customer experience | Sales, Customer Insights,...
Answered

Sales Insights - Lead Scoring - There was a problem training your new version

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Posted on by oliver.rodrigues 4,052

Hi, I setup a D365 trial and enabled preview/early access to new features to try Sales Insights / Lead Scoring feature

I am getting an error when trying to train the lead score, is this working fore anyone?

I have two trials with this setup and the issue happens for both, I have more then 40 leads qualified / disqualified

5657.leadscore.PNG

I have the same question (0)
  • LuHao Profile Picture
    LuHao 40,892 on at

    Hi Oliver,

    Please refer to this document to check your steps: docs.microsoft.com/.../configure-predictive-lead-scoring

  • oliver.rodrigues Profile Picture
    oliver.rodrigues 4,052 on at

    thanks for your reply, but that doesn't help me with my problem

    that link is just the guide to enable the feature, which is what I followed initially

    have you ever faced the issue that I am having?

  • terlochansingh Profile Picture
    terlochansingh Microsoft Employee on at

    can you provide the org id we can have a look and get back on it

  • oliver.rodrigues Profile Picture
    oliver.rodrigues 4,052 on at

    thanks, my org id is: 9095ba6d-74cf-4b6f-b9f9-e3c31d15ee07

  • Sayalee Profile Picture
    Sayalee Microsoft Employee on at

    Hi,

    Model creation is failing because of not enough data. There is data sync issue and we are looking into it. I will update back soon.

  • oliver.rodrigues Profile Picture
    oliver.rodrigues 4,052 on at

    hi just wondering if MS team was able to look at this?

    thanks for the support

  • terlochansingh Profile Picture
    terlochansingh Microsoft Employee on at

    we are looking into it and will get back on it.

  • Suggested answer
    winston he Profile Picture
    winston he 220 on at

    Hi Oliver,

    This is a product defect. Kindly please raise a support ticket so that Microsoft will apply the hotfix for your instance before it's released globally.

  • D365girl Profile Picture
    D365girl on at

    Hi,

    Thanks for asking in this community!

    How did you input the qualified and disqualified leads? I personally had this problem when I tried to avoid Qualifing and Disqualifing by hand (back at the time when you needed looooaaaads of leads)

    So, have you imported them or changed status via excel or anything like that?

    Greetings :)

  • oliver.rodrigues Profile Picture
    oliver.rodrigues 4,052 on at

    hi Tatjana, I imported via excel file, nothing fancy

    I qualified/disqualified in bulk via Advanced Find to make life easier

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