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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Trying to update the s...
Service | Customer Service, Contact Center, Fie...
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Trying to update the status of a case to "Resolved" using Javascript web resources

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Posted on by Community Member

Hi,

I am trying to update the status of a case to "Resolved" using JavaScript web resources but the case status is not getting updated. If I am using the same code in REST builder and it is changing to Resolved. Can someone suggest the changes or point out the error in my code ???

<script>
function getdata()
{

var CId = localStorage.getItem("record_id");
var CIDFormatted = CId.toString().slice(1, -1);
alert(CId);

var entity = {};
entity.statuscode.Value=5;


var req = new XMLHttpRequest();
req.open("PATCH", Xrm.Page.context.getClientUrl() + "/api/data/v9.1/incidents(" + CIDFormatted + ")", false);
req.setRequestHeader("OData-MaxVersion", "4.0");
req.setRequestHeader("OData-Version", "4.0");
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.onreadystatechange = function() {
if (this.readyState === 4) {
req.onreadystatechange = null;
if (this.status === 204) {
//Success - No Return Data - Do Something
} else {
Xrm.Utility.alertDialog(this.statusText);
}
}
};
req.send(JSON.stringify(entity));
}

</script>

Thanks,

Abhilash

  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: Trying to update the status of a case to "Resolved" using Javascript web resources

    Hi partner,

    If you are using js function in the case form, you could refer to the following code using "xrm.webapi.updaterecord" instead.

    function setCaseResolved(){
        var CId = localStorage.getItem("record_id");
        var data={
            "statuscode":5

        };
        Xrm.WebApi.updateRecord("incident",CId,data).then(
            function success(){
                //todo...
            },
            function(error){
                //todo...
            }
        );

    }

    And pay attention  to the "CId" if its format is correct like "5531d753-9457........".

    If you want to update the case to resolved in html web resources, you could try to change your code like this.

    req.open("PATCH", Xrm.Page.context.getClientUrl() + "/api/data/v9.1/incidents('" + CIDFormatted + "')", false);

    Hope it helps.

    Best Regards,

    Leo

  • Minghao Yang Profile Picture
    Minghao Yang 75 on at
    RE: Trying to update the status of a case to "Resolved" using Javascript web resources

    Hi Abhilash,

    Have you tried debugging through the JS function? If not I would suggest you to do that, and please pay attention to the "CIDFormatted " variable when you pass it and see if it's the correct GUID of the case(incident) which you want to update.

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