How records (cases) become read-only once resolved in D365 default environments?

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Posted on by jma1973

Hi there,

Working, for example in Customer Service Hub Unified App, Once you have resolved a case the Greyed out bar shows on it, all fields get locked and no further changes can be done

How or what triggers this by default? a Business Rule, a Business Process Flow, unlikely a process.

I am very interested to know how this is triggered, we have seeing a strange behaviour in our very customized case environment where all fileds are locked when a case is resolved, however you still can interac with the map, change the location by clicking, the location address is updated to the nearest point, there is not save button, however if you refresh the case and accept the changes in the poup window the location is updated to this last location and the address updated with it

I am hopping to control this behavior without having to use code, any given help will be very much appreciated

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a33ik 84,331 Most Valuable Professional on at

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RE: How records (cases) become read-only once resolved in D365 default environments?

Hello,

This is OOB(out of the box) functionality - it's not a business rule or business process flow - it's business logic of the platform.