Hi,
Was wondering when a Contact is made inactive, why do they remain in a Subscription List? Is this by design or is this something we have to customize.
Once a Contact is inactive, we do not want to keep sending them Marketing Emails.
Please advise!
Thanks Chris
Hi, Chris
When a contact is set to be inactive, it does get retained in the subscription list.
For the inactive contacts can be re-activate again, if it is removed from the subscription list when it is inactivated, it will need to be re-subscribed when it is re-activated.
And in your case, if you are sure that you need to exclude all inactive contacts from the subscription list, a workflow can be created to achieve this.
Here is the link and introduction.
There are also other ways to implement this, such as creating workflows with a target of Marketing List.
Here is an example: Auto Refresh Marketing List In MS CRM 4 Using Workflow « Muhammad Ali Khan (wordpress.com)
The exact trade-off depends on your needs.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
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