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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 App for O...
Customer experience | Sales, Customer Insights,...
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Dynamics 365 App for Outlook Relevance Search Javascript error

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Posted on by MikeC282 2,171

Hi all,

Is anyone else getting this script error when trying to click relevance search on the Dynamics 365 app for outlook? So steps to recreate is just open Dynamics 365 app for outlook on a email and then click the relevance search button:

pastedimage1626849920669v2.png

I then get this error:

pastedimage1626849996052v3.png

The actual error says:

Loading chunk 149 failed. (missing: reckon.crm6.<ourcrminstancename>.com/.../searchpage.js
Spoke with support and they said for me to disable that javascript. I'm fairly certain I did not create that javascript library. Also it's missing so I'm not sure if I can find it or not.
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  • Suggested answer
    Tyson Bosse Profile Picture
    Tyson Bosse on at
    RE: Dynamics 365 App for Outlook Relevance Search Javascript error

    Hello Mike,

    I am with Dynamics 365 CE support and this was a known issue that was fixed with our Product Group team. Would you be able to provide me the Microsoft Support case number here or email it to me at tybosse@microsoft.com?

    From there, I can get a few more details on your organization to see when the issue will be resolved for you.

    Thanks,

    Tyson

  • MikeC282 Profile Picture
    MikeC282 2,171 on at
    RE: Dynamics 365 App for Outlook Relevance Search Javascript error

    Thanks Tyson. I'll email you the support ticket now.

  • Suggested answer
    Tyson Bosse Profile Picture
    Tyson Bosse on at
    RE: Dynamics 365 App for Outlook Relevance Search Javascript error

    Hello Mike,

    Thanks for chatting offline. As discussed this is a known issue that will be fixed for your org tomorrow 7/23

    Once your org hits this build version or later the issue will be resolved: (Build 9.2.21071.00130) 

    Thanks,

    Tyson

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