web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Dynamics CRM Custom Workflow Error

(0) ShareShare
ReportReport
Posted on by 85

Hi All,


There's an custom workflow fail with this exception
The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state. 

when i update dll from plugin registration tool and make Isolation Mode from sandbox to None the problem solved 

but i want to register custom WF in Sandbox Isolation Mode .. So please any advice regarding this error ?

I have the same question (0)
  • a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    Can you please provide the source code of that workflow activity?

  • MohamedSaeed Profile Picture
    85 on at

    public static Incident GetCase(XrmServiceContext context, Guid IncidentID)

           {

               try

               {

                   var incidentQuery = from incident in context.IncidentSet

                                       where

                                           incident.Id == IncidentID

                                       select incident;

                   if (incidentQuery.ToList().FirstOrDefault() != null && incidentQuery.ToList().Count > 0)

                   {

                       return incidentQuery.ToList().FirstOrDefault();

                   }

                   return null;

               }

               catch (FaultException<OrganizationServiceFault> ex)

               {

                   throw new InvalidPluginExecutionException("Detail Message:" + ex.Detail.Message + "\nError Details:" + ex.Detail.ErrorDetails + "\nMethod Name:" + "GetCase");

               }

           }

    and error is :

    Sync workflow failed with error message - Unhandled Exception: Microsoft.Crm.Workflow.Services.InvalidCustomActivityExecutionException: Detail Message:Detail Message:System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

    Server stack trace:

      at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrImmutable()

      at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

    Exception rethrown at [0]:

      at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

      at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

      at System.ServiceModel.ICommunicationObject.Open()

      at Microsoft.Crm.Sandbox.SandboxClientBase`1.Open()

      at Microsoft.Crm.Sandbox.SandboxClientBase`1.get_Proxy()

      at Microsoft.Crm.Sandbox.SandboxOrganizationService.Execute(String operation, Byte[] serializedRequest, Object sandboxTraceSettingsObj): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CFA0EB5D

    Error Details:Microsoft.Xrm.Sdk.ErrorDetailCollection

    Method Name:GetCase

    Activity Name:SendStudiesToCustomer

  • David Jennaway Profile Picture
    14,065 on at

    I think the error is somewhere else in your code. The error indicates that there has already been a communication error. This will be a property related to the XrmServiceContext, so I expect the problem is either how you instantiate this in the calling code, or with some other use of this object

  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at

    Use service.retrieve request to fetch incident details instead of using organizationservicecontext.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 137 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 57

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 50 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans