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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Install exception.Syst...
Customer experience | Sales, Customer Insights,...
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Install exception.System.Exception: Action Microsoft.Crm.Setup.Server.InstallConfigDatabaseAction failed

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Posted on by Benjamin Fallar III 245

I have a virtual machine with Windows Server 2016 standard, configured

  • Domain controller
  • SQL Server 2016 with SP2
  • Latest updates

When installing Dynamics CRM 365 on-premise, I got the following error

12:47:43| Error| Install exception.System.Exception: Action Microsoft.Crm.Setup.Server.InstallConfigDatabaseAction failed. ---> Microsoft.Crm.CrmException: Could not acquire Write lock in time 30000 milliseconds
at Microsoft.Crm.CrmLockSlim..ctor(ReaderWriterLockSlim readWriteLock, LockMode lockMode, Int32 timeoutInMilliseconds, Boolean allowRecursion)
at Microsoft.Crm.ConfigurationDatabase.ConfigurationMetadata.get_Cache()
at Microsoft.Crm.SharedDatabase.DatabaseService.Initialize(String tableName)
at Microsoft.Crm.SharedDatabase.DatabaseService.RetrieveInternal(String tableName, String[] columns, PropertyBag[] conditions, Nullable`1 top, Nullable`1 offset, IList`1 orderBy, QueryHints hints, IDictionary collectionToFill)
at Microsoft.Crm.SharedDatabase.DatabaseService.<>c__DisplayClass47_0.<Retrieve>b__0()
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)
at Microsoft.Crm.Admin.AdminService.ConfigDBSecurity.SystemUserService.Create(String name, Guid defaultOrganizationId, String authInfo)
at Microsoft.Crm.Admin.AdminService.ConfigDBSecurity.SystemUserService.Create(String name, Guid defaultOrganizationId, SecurityIdentifier sid)
at Microsoft.Crm.SystemDatabaseInstaller.Core.StandardConfigSqlStrategy.AddInitialUser()
at Microsoft.Crm.SystemDatabaseInstaller.Core.DatabaseInstallerBase.Install()
at Microsoft.Crm.Setup.Server.InstallConfigDatabaseAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteActionHelper(CrmAction action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteActionHelper(CrmAction action, IDictionary parameters, Boolean undo)
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
at Microsoft.Crm.Setup.Shared.Installer.<>c__DisplayClass83_0.<DoAction>b__0()
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
at Microsoft.Crm.Setup.Shared.Installer.<>c__DisplayClass67_0.<Install>b__0()
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
at Microsoft.Crm.Setup.Server.ServerRoleInstaller.Install(IDictionary stateSaver)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.InvokeInstall(Installer installer, IDictionary stateSaver)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.InternalInstall(IDictionary stateSaver)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.Install(IDictionary stateSaver)
at Microsoft.Crm.Setup.Server.ServerSetup.Install(IDictionary data)
at Microsoft.Crm.Setup.Shared.SetupBase.ExecuteOperation()
12:47:43|Verbose| Method exit: Microsoft.Crm.Setup.Server.ServerSetup.ExecuteOperation
12:47:43| Info| ActivatePage(ServerSetupFinishPage)

Please advise to resolve this issue.

I have the same question (0)
  • Verified answer
    Naveen Ganeshe Profile Picture
    Naveen Ganeshe 3,397 User Group Leader on at

    Hi Benjamin,

    It might be because of the firewall setting. Please try to disable the firewall temporarily and install Dynamics CRM 365 on-premise again. Also please see the link for more information: error-installing-crm

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