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Hi everybody!
Just as the subject reads. I have very small scenario for a whatsapp usage: sending pre built messages to customers. Nothing else. My doubt is: For using HTTP Connector (Twilio API of course) inside a PowerPlatform flow , is it neccessary omnichannel activated? If so, I would like to trigger Plugins for sending whatsapps. (When incidents are closed succesfully).
Hope you can guide me! Thanks!!
Richter
Hi Bipin, I'll ask you same thing I've asked Nya. Is it necessary to have activated Omnichannel for this technical solution ? Thanks!
Nya, thanks a lot for your answer. Sorry to ask, but is it neccesary Omnichannel activated in order to apply your technical solution?
HI,
You can use power automate to send twillio SMS when Case is resolve.
Triggere -> When record is modified -> Case Entity->Status field
Add check condition to see if case is closed
use Twilio connector to send SMS to customer.
Please mark my answer verified if this is helpful!
Regards,
Bipin Kumar
Follow my Blog: xrmdynamicscrm.wordpress.com/
Hi Richter,
Please refer to the following documentation.
Start a flow in a canvas app - Power Apps | Microsoft Docs
And here is a video tutorial about it.
One-Way WhatsApp Messaging using Power Automate an... - Power Platform Community (microsoft.com)
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