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Whatsapp (only sending) messages from plugins

Posted on by 5

Hi everybody!

                     Just as the subject reads. I have very small scenario for a whatsapp usage: sending pre built messages to customers. Nothing else. My doubt is: For using HTTP Connector (Twilio API of course) inside a PowerPlatform flow , is it neccessary omnichannel activated? If so, I would like to trigger Plugins for sending whatsapps. (When incidents are closed succesfully).

Hope you can guide me! Thanks!!

Richter 

  • Richter Belmont Profile Picture
    Richter Belmont 5 on at
    RE: Whatsapp (only sending) messages from plugins

    Hi Bipin, I'll ask you same thing I've asked Nya. Is it necessary to have activated Omnichannel for this technical solution ? Thanks!

  • Richter Belmont Profile Picture
    Richter Belmont 5 on at
    RE: Whatsapp (only sending) messages from plugins

    Nya, thanks a lot for your answer. Sorry to ask, but is it neccesary Omnichannel activated in order to apply your technical solution?

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: Whatsapp (only sending) messages from plugins

    HI,

    You can use power automate to send twillio SMS when Case is resolve.

    Triggere -> When record is modified -> Case Entity->Status field

    Add check condition to see if case is closed

    use Twilio connector to send SMS to customer.

    www.twilio.com/whatsapp

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

  • Suggested answer
    Nya Profile Picture
    Nya 29,054 on at
    RE: Whatsapp (only sending) messages from plugins

    Hi Richter,

    Please refer to the following documentation.

    Start a flow in a canvas app - Power Apps | Microsoft Docs

    And here is a video tutorial about it.

    One-Way WhatsApp Messaging using Power Automate an... - Power Platform Community (microsoft.com)

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