web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Movements of Resource can be tracked on Map?

(0) ShareShare
ReportReport
Posted on by 295

I have a scenario, in which I wanted to track the locations of Resource when the Resource set the status "Travelling". Is there any possibility to track the locations on Map?

Like, Uber map?

I have the same question (0)
  • Suggested answer
    Fannie30 Profile Picture
    2,990 Moderator on at

    If you have Geolocation setup in your instance and Location setting (GPS) enabled on the mobile device, then yes you should be able to track the resource on a map.  

  • Suggested answer
    Fannie30 Profile Picture
    2,990 Moderator on at

    The other option is....if this is for a customer, then you would want to use the Field Service Portal / Technician Locator functionality.  

  • Community Member Profile Picture
    on at

    For the near term the app "Field Service (Dynamics 365) Preview" on a Windows device (We have Surface Go's) Geo location is missing.  Believe it works as expected on Android/Apple devices.  Stumbled on the "missing feature" notes at the very bottom of a document.  Hoping the Preview is removed soon... Microsoft;)

    PS  Waiting for this feature to work as expected without extra "R" solution.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Daniyal Khaleel Profile Picture

Daniyal Khaleel 23 Most Valuable Professional

#2
Syed Aqib Raza Profile Picture

Syed Aqib Raza 19

#3
11manish Profile Picture

11manish 16 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans