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How to make Case Resolution entity visible in Cases?

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Posted on by Snizzerbizzler

Hi,

I want to have the ability to resolve a case, however, this function is not applied to the Case entity itself, as seen in the below:

Is there a setting when I can make this active, as I am trying to send out surveys using Forms Pro and that relies on the case being resolved? This is the menu bar above an already created case and I don't see the resolve case selection:

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Xiong Chen on at

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RE: How to make Case Resolution entity visible in Cases?

we can't put case resolution entity in navigation, it is internal entity, there are lots limitations.
Snizzerbizzler 15 on at

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RE: How to make Case Resolution entity visible in Cases?

Yes, but there is no button. That is the original question. How do I get the button to appear?
Xiong Chen on at

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RE: How to make Case Resolution entity visible in Cases?

this button will work as same as before in UCI
Snizzerbizzler 15 on at

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RE: How to make Case Resolution entity visible in Cases?

I’ve seen YouTube video instructions with the Resolve Case button in use. Does that no longer function?
Xiong Chen on at

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RE: How to make Case Resolution entity visible in Cases?

Basically, we are not allowed to put Case Resolution entity on Navigation Bar, even we can't query their in Advanced Find

I suggest you to build a report to consume them, following is a web api url to visit case resolution data

xxxxxxx.api.crm.dynamics.com/.../incidentresolutions