Missing fields in Customer Response

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Posted on by Kuku17

We have integrated Customer Voice in our D365.

The survey is sent to the customer via a button (Send a survey) click on the incident record. We are using an email template to send the survey.

We are using Power Automate Flow as follows:

When a record is created - msfp_customervoiceprocessor
Send a survey action - the following fields are filled : To, Project, Survey, Email Template, Regarding, First Name, Last Name, The fields to send to WebMerge
If the record is processed successfully - Update statuscode of msfp_customervoiceprocessor with Sent
If the record is failed - Update statuscode of msfp_customervoiceprocessor with Failed

This all works well. The problem is when the customer has responded to the survey, a new msfp_surveyresponse record is created in D365 but the fields From and RegardingObjectId remain empty.

We'd like to know by whom the survey was filled as well as the incident the survey was sent from.

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Dengliang Li Microsoft Employee on at

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Hi,

Surveys are supposed to be filled by the customers who receive them.
Surveys are sent when the trigger conditions of the Power Automate Flow are met.

Best Regards,
Dengliang Li

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