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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Widget script on Googl...
Service | Customer Service, Contact Center, Fie...
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Widget script on Google Tag Manager

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Posted on by ffas 157

Hi there,

I read some of the articles here in this forum about the integration of the chatwidget with Google Tag Manager, but as the platform changed quite a bit lately, it doesn't work anymore, at least i can't make it to work.

The chat widget has been flagged by Google Page Speed Insights and is downgrading the site performance significantly.

So, the question that remains unanswered is:

How to integrate the chat widget from Dynamics 365 Customer Service with Google Tag Manager?

Thank you.

I have the same question (0)
  • Armchair Profile Picture
    Armchair 10 on at
    RE: Widget script on Google Tag Manager

    Hi, did you ever establish whether it was possible to embed the chat widget using google tag manager?

    My organisation has a similar use case i.e. we have a third party managed website which we are unable to edit easily. We have the capability to embed the chat widget code using google tag manager. However, when we attempt to do this the chat is not visible on the site.

  • ffas Profile Picture
    ffas 157 on at
    RE: Widget script on Google Tag Manager

    Hi Armchair,

    Still the same issue.

    I believe as Microsoft and Google are two giants competitors, they are not keen to collaborate to each other in this aspect.

    It's like to have Internet Explorer issues with css all over again...

    Cheers,

    Fernando

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