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Hey Experts,
for the real time marketing journeys we have built a custom trigger which starts a power automate to do some things. However I was wondering how we can handle errors that are happening inside the power automate in the real time journey.
So basically lets assume that there is a custom trigger that is creating some records in dataverse or any third party app. this power automate is normally working but because of timeouts its failing for some instances in the journey. As i was testing this for me it looks like that the real time journey is still moving to the next steps after calling the custom trigger.
Is there any way how we can let the real time journey now that there was an error in the custom trigger and maybe stop the journey for this specific contact? I was thinking about adding an exclude segment but I m not sure that this is also working for contacts that are already part of the journey.
Many thanks,
Alan
Hi,
You shlould not us exclude but exit criteria. By default, customers will end the journey when they complete all the steps. You can set additional ways for customers to exit the journey by using triggers or segments.
Hi Alan,
Hope you are well.
I'm afraid it is not available for now to stop the journey for this specific contact when there was an error in the custom trigger.
If we add an exclude segment, this is also working for contacts that are already part of the journey.
Here is a reference link: learn.microsoft.com/.../real-time-marketing-tile-reference
Best Regards,
Sayen Zhang
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