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6Hi,
when as an agent I accept the transfer of chat/call new session with conversation record is opened. The customer is identified and form is correctly pre-filled and loaded. all good at this point.
Problem is when I open the same conversation later. The form is not loaded correctly. Check attached screenshot.
In the Customer Profile section and Issue Link section I'm getting /Unable to load the records. Reload the page and try again./ message.
Timeline in recent activities not loading as well.
Does anybody have any idea how to make it work?
Same situation is when I try to start a new session from code using CFI 2.0
I'm calling
Microsoft.CIFramework.createSession(input, correlationId).then(successCallback, errorCallback);
with input where template and template params are defined.
params are pointing to conversation record I've created before. Session is created and the conversation opened but looks same as when I open old conversation - form is not loaded correctly. Looks same as on the screenshot.
Thank you.
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