Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Answered

Deleting a subscription list

(0) ShareShare
ReportReport
Posted on by 15

Hi,

If I delete or deactivate a subscription list, will this have any impact on the contacts on the list (making them inactive, etc.), or will it simply just remove the subscription list from each contact?

I would expect the 2nd to be the case, but I cannot find it mentioned anywhere, and the warning message is worrying me a bit haha:

Are you sure you want to deactivate the selected records? This will set their status to "Expired". This change will be permanent, so you won't be able to reactivate them later.

  • Ioana L Profile Picture
    Ioana L 15 on at
    RE: Deleting a subscription list

    Thank you for the answer! :) Implemented it and all looks good on my side as well.

  • Verified answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Deleting a subscription list

    Hi Ioana L,

    I did some tests, including deleting and deactivating the subscription list, and it did not affect the contacts.

    Because a contact often exists in multiple subscription lists at the same time, changes to one of the subscription lists should not affect the other subscription lists.

    In addition, please note that when a contact is inactive, they will remain in the subscription list.

    pastedimage1684898764087v2.png

    pastedimage1684898889782v3.png 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,031 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,868 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans