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Suggested answer

Purchase order received but lines are not showing in invoice.

Posted on by 419

I Received order in two receipts, I post invice against one receipt but no lines are showing in invoice against other receipt in purchase order .

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  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Purchase order received but lines are not showing in invoice.

    Hi shagufta Niazi,

    Is it possible that the first invoice has been matched against all of the receipts by accident?

    That would explain the behavior you experience.

    Can you double check on that?

    Many thanks,

    Ludwig

  • RE: Purchase order received but lines are not showing in invoice.

    Change Management are not enabled,

    Purchase order status are open order.

  • RE: Purchase order received but lines are not showing in invoice.

    Invoice has been posted against one receipt ,for an other receipt there are no receipt lines are showing on invoice line.

  • RE: Purchase order received but lines are not showing in invoice.

    Hello Shagufta,

    Addition to Ludwig suggestion,

    1. Do you have change management enabled

    2. what is the Purchase order status (header / line)

    3. Did you try changing the "Default quantity for lines" to other options, like Registered Quantity.

    Kindly share the info.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Purchase order received but lines are not showing in invoice.

    Hi,

    Many thanks for those screenprints.

    Is there an invoice already posted against this PO?

    If you click the match product receipts button, do you some product receipts available?

    Does your vendor that is used in the PO have a different invoice vendor account setup and is it possible that there is a mix/confusion related to that vendor invoice account?

    Best regards,

    Ludwig

  • RE: Purchase order received but lines are not showing in invoice.

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  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Purchase order received but lines are not showing in invoice.

    Hi,

    Can you share some screenprints of your invoice that misses the receipt?

    Any additional information would help.

    Best regards,

    Ludwig

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