SLA for Microsoft online Services

(1) Share

Report

Posted on by Cyrille56

Hello everybody,

We would like to know each month the SLA of our D365 Finance application (Production environment) as described in the Service Level Agreement for Microsoft Online Services document.

www.microsoft.com/.../Service-Level-Agreements-SLA-for-Online-Services

Do you know if this information is available in one place (on LCS for example) or if it is necessary to systematically make a support request to Microsoft?

Thank you in advance

All responses (4)

Answers (0)

Cyrille56 49 on at

Like (0)

Report

RE: SLA for Microsoft online Services

Hello André,

Thank you for your reply, we will ask Mricrosoft.

Best regards
André Arnaud de Cal... 294,095 Super User 2025 Season 1 on at

Like (1)

Report

RE: SLA for Microsoft online Services

Hi Cyrille,

You can then indeed try to contact Microsoft. I'm not aware of any (public) report with this information.
Cyrille56 49 on at

Like (0)

Report

RE: SLA for Microsoft online Services

Hello André,

Thank you for your reply.

Yes, the goal for us is to know the Monthly Uptime Percentage to possibly request a credit to Microsoft if it has not been reached.

best regards
André Arnaud de Cal... 294,095 Super User 2025 Season 1 on at

Like (0)

Report

RE: SLA for Microsoft online Services

Hi Cyrille56,

I don't know if I fully understand the reason for your question. Do you want to know the uptime percentage? The information is not available on LCS. It might be different for each data center.