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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Has anyone sucessfully migrated a portal from one environment (Environment A) to another (Environment B) without overwriting the existing portal in Environment B?

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Posted on by 5

Hi there,

I've tried migrating a portal from Environment A to Environment B a few different ways (XRM Toolbox - 'Portal Records Mover', 'Portal Configuration Deployer' and also Power Platform CLI download/upload following this link: https://learn.microsoft.com/en-us/power-pages/admin/migrate-site-configuration?tabs=CLI#transfer-website-metadata).

Every time I tried migrating, it would overwrite the existing portal in Environment B.

Does anyone have any experience with this? 

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  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Partner,

    Have you created one new portal in environment B?

    pastedimage1681108185107v1.png

    After transferring metadata, then you can create the new website using Power Apps for the imported website record by using the option Use data from existing website record.

    pastedimage1681108214895v2.png

  • d3653grti4d22 Profile Picture
    5 on at

    Hi Leah,

    Yes - I prepared the target environment by provisioning a new website and performed Step 5 as shown in your screenshot.

    It still overwrote the existing portal in my target environment.

    Also worth mentioning that my source portal  and existing portal in Environment B were created using the same Customer Self Service portal template.

  • Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Partner,

    No new portal is created after performing step 5?

  • d3653grti4d22 Profile Picture
    5 on at

    Apologies - please ignore what I mentioned about performing Step 5.

    I am actually having issues with Step 4 where the upload process actually rewrites my existing portal in Environment B instead of creating a second portal.

    I hope that makes sense.

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