News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Customer Survey by ema...

Customer experience | Sales, Customer Insights,...

Answered

Customer Survey by email - Anonymous responses - Reporting

(0) Share

Report

Report

Posted on by MK1

Hi,

In Customer Survey by email, when Anonymous responses in Distribution settings is set to Yes, responses from recipient contact list are treated anonymously.

However, in reports (such as Responses) the recipient contact name and status (such as responded) still are visible. So we are able to see which one of the recipients have replied and which not.

Is this usual behaviur or is there an additional setting to so that even the contact name and status would not be shown in reporting?

Many thanks for help!

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Rik Roy on at

Like (0)

Report

RE: Customer Survey by email - Anonymous responses - Reporting

Hi,

Based on your query I am assuming that by Report you are indicating the Invite Report on the Send tab, where the Status details get displayed,ie, Sent, Responded etc. If the recipients are saved contact in your CRM, then the names of the contacts will also appear in this tab.

However, in the Report tab, where the actual responses of the recipients are captured, if you click on the Respondents tab, the recipients will be captured as "Anonymous" . That is the behavior by design. If you need more clarity on your use case, please drop a mail to richowdh@microsoft.com and we can quickly sync on the same.

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2

Martin Dráb 230,188 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans