Skip to main content

Notifications

Microsoft Dynamics NAV (Archived)

Deleted a Sales Invoice Incorrectly Nav16

Posted on by Microsoft Employee

Hi,

I deleted a Sales Invoice incorrectly in NAV 16 I see the audit trail that the GL still has the invoice amounts posted but what happens once the payment needs to be applied?  If I run the Posted Invoices query I can't find any record of the invoice by number or customer.  What is a good work around for this?  

*This post is locked for comments

  • RE: Deleted a Sales Invoice Incorrectly Nav16

    Hi Ammolh Saallvi,

    In this scenario I am using business central how can I get the deleted "posted sales invoice" "id" with data on the PSI screen... it is possible?

    For example, I deleted the id "103170" but this id is in CLE, GL Entry, how can I retrieve this "id".

    kind regards

    Nagarjun

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Deleted a Sales Invoice Incorrectly Nav16

    It was an accidental deletion, we normally create a credit memo to reverse posted sales invoices.  I can  see the GL entries on the balance sheet, I do not have a payment to apply the document to.  My current theory is to reverse the GL distribution for the entry and than create a new invoice with the same information so once the payment comes AR will be able to apply the payment.

  • Suggested answer
    Hasitha Jayasuriya Profile Picture
    Hasitha Jayasuriya 645 on at
    RE: Deleted a Sales Invoice Incorrectly Nav16

    Something worth a try

    Post the Cash Receipt. Now go to the customer ledger entry and select the Posted Sales Invoice and click "Apply Entries". Now select the the Cash Receipt and click "Post Application"

    Please verify my reply if it answered your question. This will help other members of community.

  • Verified answer
    TharangaC Profile Picture
    TharangaC 23,116 on at
    RE: Deleted a Sales Invoice Incorrectly Nav16

    With a very minor customization you will be able to implement this. You might have to talk to your NAV partner about the modification you required. In some of the localizations (Iceland) you have this functionality in-built.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Deleted a Sales Invoice Incorrectly Nav16

    Can you remove the ability to delete a posted invoice, to avoid this happening?

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 43,745 on at
    RE: Deleted a Sales Invoice Incorrectly Nav16

    Have you deleted the invoice accidently or do you want to intent to delete to remove the entries. If you want to reverse an invoice then you need to use credit memo, but if you accidently deleted an invoice and want to create then you need to do some customization.

  • Suggested answer
    dkatson Profile Picture
    dkatson 2,263 on at
    RE: Deleted a Sales Invoice Incorrectly Nav16

    Unfortunately standard NAV allows you to delete Posted sales invoice (card) but g/l entries and other entries will exist.

    Don't delete posted sales invoice. Use credit memo for that.

  • Verified answer
    Amol Salvi Profile Picture
    Amol Salvi 18,694 on at
    RE: Deleted a Sales Invoice Incorrectly Nav16

    If you deleted invoicd from posted salss invoice screen the also you can find ledger entries of that invoice in Customer ledger entry ,GL Entry . Check in thr ledger tables you should find that

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,149 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans