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Customer experience | Sales, Customer Insights,...
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Customer Journey Templates Not Saving

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Up until about 2 months ago, I have been able to save any and all of my Customer Journeys as a template, now suddenly none of my journeys - old, new, live, draft - will Save as Template. Doing this action creates a Template with the correct name etc, but when I go in to the Template, it is blank: it just has the segment block of a swim lane (but with no segment added) and nothing else. Does anyone know why this is happening? It's a serious drain on resources having to create new Journeys from scratch each time!
  • Cui Hao Profile Picture
    on at
    Customer Journey Templates Not Saving
    嗨,

    目前出站营销模块正在转向实时营销模块。我们不确定确切的原因。
    我们的测试帐户也无法安装出站营销模块,因此我们无法对其进行测试。
    我们建议您创建支持票证,链接如下:
    https://admin.powerplatform.microsoft.com/support

    诚挚的问候,
    Hugh Cui

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