When a potential duplicate record is found there are so many columns under the 'Current Record' section that it is impossible for the user to compare the data and identify duplicates:
What dictates the columns that are shown here? Is there a view that controls which columns are displayed? I have gone through all the views for 'account' but none appear to match what is seen here.
I have seen other posts suggest that the Default Public View controls this but it doesn't as far as I can see.
Current Record columns unreadable on Duplicate Records screen
I have found the answer to my own question. Hopefully this can be useful for other people:
The fields in the top section of the Duplicate Records screen are controlled by a combination of the columns in <entity> Advanced Find View, and the columns being checked in the dedupe rule. In my example I modified the 'Company Advanced Find View' to remove columns I didn't want to see in the grid.
There doesn't appear to be a way to set the order the columns appear in, and the columns from the view and dedupe rule are all mixed up.
Was this reply helpful?YesNo
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
120
Share
Report
All responses (
Answers (
