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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Current Record columns...
Customer experience | Sales, Customer Insights,...
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Current Record columns unreadable on Duplicate Records screen

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Posted on by Bozwell 120
When a potential duplicate record is found there are so many columns under the 'Current Record' section that it is impossible for the user to compare the data and identify duplicates:
 
 
 
What dictates the columns that are shown here? Is there a view that controls which columns are displayed? I have gone through all the views for 'account' but none appear to match what is seen here.
 
I have seen other posts suggest that the Default Public View controls this but it doesn't as far as I can see.
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    Bozwell Profile Picture
    Bozwell 120 on at
    Current Record columns unreadable on Duplicate Records screen
    I have found the answer to my own question. Hopefully this can be useful for other people:
     
    The fields in the top section of the Duplicate Records screen are controlled by a combination of the columns in <entity> Advanced Find View, and the columns being checked in the dedupe rule. In my example I modified the 'Company Advanced Find View' to remove columns I didn't want to see in the grid.
     
    There doesn't appear to be a way to set the order the columns appear in, and the columns from the view and dedupe rule are all mixed up.

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