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Finance | Project Operations, Human Resources, ...
Suggested Answer

Email Settings Exchange Dynamics GP

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Posted on by 12

When I attempt to setup the email for a GP2016 client, I am logged in as SA

I can select EXCHANGE in the System Preference window

1 - I then enter the user email - n.mainname@company1.com

2 - I enter the password - used to open OUTLOOK.OFFICE365.com account

3 - I then click on Advanced - and enter the NETWORK login = COMP\nmainname ( format - Domain\UserName )

- error

Repeat 1, 2 and change the Advanced user name - nmainname ( format UserName )

- error

Repeat 1 but I change to n.mainname@onmicrosoft.com - then 2 and 3 from first pass

- error

Repeat 1 from above but change the Advanced Name - COMP\nmainname 

- error

***************

So, I think I have run all the combinations - and nothing works.  When I close out ( no matter where last error ) always get message that "Cannot Connect to MAPI ........" even though when I check the System Preference are set to EXCHANGE.

Yes I have restarted GP
Yes I have rebooted the Workstation
Yes I have tried on 4 different workstation, as 4 different user, 2 different companies
Yes I have repeated the prior step on the SERVER connected as the DOMAIN ADMIN
Yes, logged in as SA

At a loss - I have made this work on many other machines, but I seem to be missing something, or there is a setting I am missing.

HELP !!!!

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  • Suggested answer
    Beat Bucher  GP Geek  GPUG All Star Profile Picture
    28,058 Moderator on at

    Hi Bill,

    is it possible that all the accounts you tried are enabled with 2FA on O365 ? Justin had recently posted a blog entry on how to tackle e-mailing issues in GP and I think he covers that part too..

    community.dynamics.com/.../dynamics-gp-email-troubleshooting-guide-1743830067

    The thips are in form of a Word doc that needs to be downloaded from the Customer Source library..

    Edited: it's actually a PDF document and the link to check about MFA is: https://support.microsoft.com/en-us/help/12409/microsoft-account-app-passwords-and-two-step-verification

  • Bill Campbell Profile Picture
    12 on at

    Thanks Beat, I thought I saw something but could not recall where I had seen it.  I have the files downloaded and will be testing today.

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