web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Suggested Answer

Email Settings Exchange Dynamics GP

(0) ShareShare
ReportReport
Posted on by 12

When I attempt to setup the email for a GP2016 client, I am logged in as SA

I can select EXCHANGE in the System Preference window

1 - I then enter the user email - n.mainname@company1.com

2 - I enter the password - used to open OUTLOOK.OFFICE365.com account

3 - I then click on Advanced - and enter the NETWORK login = COMP\nmainname ( format - Domain\UserName )

- error

Repeat 1, 2 and change the Advanced user name - nmainname ( format UserName )

- error

Repeat 1 but I change to n.mainname@onmicrosoft.com - then 2 and 3 from first pass

- error

Repeat 1 from above but change the Advanced Name - COMP\nmainname 

- error

***************

So, I think I have run all the combinations - and nothing works.  When I close out ( no matter where last error ) always get message that "Cannot Connect to MAPI ........" even though when I check the System Preference are set to EXCHANGE.

Yes I have restarted GP
Yes I have rebooted the Workstation
Yes I have tried on 4 different workstation, as 4 different user, 2 different companies
Yes I have repeated the prior step on the SERVER connected as the DOMAIN ADMIN
Yes, logged in as SA

At a loss - I have made this work on many other machines, but I seem to be missing something, or there is a setting I am missing.

HELP !!!!

Categories:
I have the same question (0)
  • Suggested answer
    Beat Bucher  GP Geek  GPUG All Star Profile Picture
    28,058 Moderator on at

    Hi Bill,

    is it possible that all the accounts you tried are enabled with 2FA on O365 ? Justin had recently posted a blog entry on how to tackle e-mailing issues in GP and I think he covers that part too..

    community.dynamics.com/.../dynamics-gp-email-troubleshooting-guide-1743830067

    The thips are in form of a Word doc that needs to be downloaded from the Customer Source library..

    Edited: it's actually a PDF document and the link to check about MFA is: https://support.microsoft.com/en-us/help/12409/microsoft-account-app-passwords-and-two-step-verification

  • Bill Campbell Profile Picture
    12 on at

    Thanks Beat, I thought I saw something but could not recall where I had seen it.  I have the files downloaded and will be testing today.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Martin Dráb Profile Picture

Martin Dráb 646 Most Valuable Professional

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 529 Super User 2025 Season 2

#3
Sohaib Cheema Profile Picture

Sohaib Cheema 285 User Group Leader

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans