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Finance | Project Operations, Human Resources, ...
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Vendor/Customer Balances Netting off Process

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Posted on by 2,431 Super User 2025 Season 1

Hi all,

Do you know what is the best approach to implement a vendor/customer balance netting off process? Or if there is any thinking in the roadmap or either an idea to vote.

Business requirement

We deal with some partners in both sales and purchase transactions, and therefore, those partners become both customers and vendors respectively. Such entities may be having both debits (Representing sales transactions) and credits (representing a purchase transaction) balances. Our company may have a requirement to make a single payment to any such partner (representing the net amount of the two separate accounts), instead of two separate payment transactions.

Thank you in advance!

  • Morgan Bazin Profile Picture
    67 on at
    RE: Vendor/Customer Balances Netting off Process

    Typically, I would manually create the journal entry to move the AR balance to offset the AP balance (settling this transaction against open invoice items is recommended), which will leave the remaining AP balance for the vendor to be paid by your AP payment run.

    Unfortunately, there isn't an automation like in the case of the Reimbursement process.

  • Florian Profile Picture
    20 on at
    RE: Vendor/Customer Balances Netting off Process

    Hi Magno,

    This feature would come in quite handy for a similar customer requirement we are dealing with. 

    Do you have an idea whether the function will be available for other countries (besides HU and PL) as well?

    Thx. in advance!

  • Anton Wannstrom Profile Picture
    5 on at
    RE: Vendor/Customer Balances Netting off Process

    I stumbled upon this Hungarian/Polish feature that does exactly this.

    docs.microsoft.com/.../emea-compensation-customer-vendor-transactions

    However you have to set Allow multiple transactions within one voucher to YES or have a journal with a number sequence that allows you to manually change the voucher number. Then you can set an offset account and create two vouchers instead of one.

    pastedimage1655802099462v1.png

  • Magno Pereira Profile Picture
    2,431 Super User 2025 Season 1 on at
    RE: Vendor/Customer Balances Netting off Process

    That's all, Ludwig. Thank you for your support.

  • Ludwig Reinhard Profile Picture
    Microsoft Employee on at
    RE: Vendor/Customer Balances Netting off Process

    Great.

    Is there anything else the community can do for you in this respect or can we verify the answers and get this thread completed?

  • Suggested answer
    Magno Pereira Profile Picture
    2,431 Super User 2025 Season 1 on at
    RE: Vendor/Customer Balances Netting off Process

    We will do customization to run a routine like a payment proposal to give us the netting off and create the transactions automatically.

  • Verified answer
    Magno Pereira Profile Picture
    2,431 Super User 2025 Season 1 on at
    RE: Vendor/Customer Balances Netting off Process

    Hi Magno,

    You are right.

    D365FO does not support your scenario B.

    If you want to deduct the $100 from the vendor payment then you would have to post the amount from the customer to the vendor account manually.

    Alternatively, you can make use of something like PowerAutomate to get this automated for you but the standard feature that you used won't do that transfer without further modification.

    Best regards,

    Ludwig

  • Magno Pereira Profile Picture
    2,431 Super User 2025 Season 1 on at
    RE: Vendor/Customer Balances Netting off Process

    Hi Ludwig,

    Do you have another way how to do the netting off, considering the examples above?

    Thank you in advance.

  • Magno Pereira Profile Picture
    2,431 Super User 2025 Season 1 on at
    RE: Vendor/Customer Balances Netting off Process

    Hi Ludwig,

    I already did a few tests, and I'd like to share with you some thoughts.

    TEST A - Netting off OK

    • Customer A Balance -100$
    • Vendor A Balance 1000$
    • After creating a customer reimbursement transaction the customer A was with a balance of zero, and vendor A with balance of 1100$ (as expected)

    TEST B - Netting off not works

    • Customer A Balance 100$
    • Vendor A Balance 1000$
    • The feature customer reimbursement does not work because the customer transaction is not a credit

    However, we would like to move forward and transfer the balance to the vendor account. It means to have a zero customer balance and a 900$ vendor balance.

    How do you see this happening?

  • Magno Pereira Profile Picture
    2,431 Super User 2025 Season 1 on at
    RE: Vendor/Customer Balances Netting off Process

    Thank you Ludwig! I will do some test using the Customer Reimburse.

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